Rajasthani Misthan Bhandar (“we” and “us”) is the operator of (https://rajasthanimisthanbhandar.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Delivery Terms:-

1.1 Delivery Schedule:-

• Rishikesh: 1 to 2 Business Days
• ROU (Rest of Uttarakhand): 2 to 3 Business Days
• ROI (Rest of India): 3 to 5 Business Days
• Some Remote Locations may take 8 to 9 Business Days

1.2 Items Out Of Stock:-
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.

1.3 Delivery Time Exceeded: If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

2. Shipping Costs: Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. General: Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

4. Tracking Notifications: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit: If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

5.1 Process for parcel damaged in-transit: We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
5.2 Process for parcel lost in-transit: We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

6. Customer service: For all customer service enquiries, please Contact Us.